Alfredton, Ballarat North, Urquhart Park and Our Lady Help of Christians
Enrolments and Bookings
Coronavirus Situation Update - 6 August 2020
Our Alfredton, Ballarat North, Urquhart Park and OLHC OSHC services are currently operating to provide care.
Before and After School Care
Enrol and manage your bookings here
To enrol or manage your booking, please select your desired OSHC service location.
If you find yourself having trouble completing your enrolment, please download and save the FAQs sheet for assistance and tips on using Xplor Xplor FAQ's.pdf
Enrolments need to be fully completed for services to be able to accept the enroment, once enrolment is completed the staff will accept the enrolment but please be patient because this will be done within our 2 day processsing requirement.
Enrolment Confirmation is not Booking Acceptance
Sevices will send out an enrolment confirmation but this does NOT mean that your bookings have been accepted.
Types of Bookings
Bookings for After School Care can be either on a permanent and/or casual basis
A permanent booking is defined as a child booked to attend the service on the same day/s each week or fortnight. Please refer to the Request for Absence Form for further details and conditions.
Please refer to the Cancellation section of the Family Handbook for information relating to changing or cancelling permanent bookings.
Casual bookings are days that do not fall into a regular weekly or fortnightly pattern.
Bookings will depend on available spaces.
School Holiday Program
Looking for School Holiday Program information? See here.
Changing, Cancelling Bookings & Requesting an Absence
Changes of Bookings (ASC): please notify your service to request a change of booking.
Requests for Absences: Submit the request for absence form directly to your service. For same day absence, please notify your service by email.
Cancellation of Bookings: Permanent Bookings are completed via a form but casual bookings need to be cancelled through the Xplor Home App, if you are cancelling because of a planned holiday or medical reason, you will need to submit the cancellation form 5 days prior the absence day to receive the discount.
Return of Forms: These forms should be returned to your service directly:
Ballarat North: ballarat.northOSHC@ymca.org.au
Our Lady Help of Christians: email@example.com
Urquhart Park: firstname.lastname@example.org
Download: Request for Absence Form (Tip: For electronic fill-in, save this form down, fill-in on your device and resave before emailing)
Cancellation of Bookings Form (Tip: For electronic fill-in, save this form down, fill-in on your device and resave